Enterprises across critical infrastructure and utility sectors have been rethinking how they manage customer interactions, moving away from siloed call-centre contracts toward single partners who can run the full experience stack, physical, voice and digital, under one roof. That shift has favoured business process management companies that can pair operational scale with newer AI-led automation layers, rather than those offering traditional headcount-based outsourcing alone.
Shares of One Point One Solutions Ltd were trading at Rs. 68.41, up 8.24 percent from previous close of Rs. 63.20. The stock opened at Rs. 63.90, reaching an intraday high of Rs. 70.50 and low of Rs. 63.60. The company currently has a market capitalization of Rs. 1,811 crores.
What’s the News?
One Point One Solutions Limited (OPOS) has won a Customer Experience Centre of Excellence (CECE) contract worth Rs 39.32 crore from a major power utility company. The engagement will be provided from the company’s Physical Experience Centres in Navi Mumbai and Indore, along with the company’s customer service functions – including contact centres – and back-office support.
Chairman and Managing Director Akshay Chhabra said that the mandate marks a significant step in the company’s journey of growth and will be powered by ResolX, its agentic AI arm, to boost automation, analytics-based decision-making and service agility. The win brings the company to a “critical infrastructure and utilities” environment which it has been pursuing for enterprise-scale contracts, the company said.
Financial & Business Analysis
Looking at the quarterly results of One Point One Solutions Ltd., the company’s consolidated revenue increased by 117.34 percent YoY, from Rs. 74.49 crore in Q1 FY26 to Rs. 161.90 crore in Q1 FY27, and increased by 62.37 percent QoQ from Rs. 99.71 crore in Q4 FY26.
In Q1 FY27 One Point One Solutions Ltd.’s consolidated net profit increased by 72.96 percent YoY, reaching Rs. 16.31 crore compared to Rs. 9.43 crore during the same period last year. As compared to Q4 FY26, the net profit has increased by 58.81 percent, from Rs. 10.27 crore. The basic earnings per share turned negative at Rs. 0.62 as against Rs. 0.36 recorded in the same quarter in the previous year, FY2026.
One Point One Solutions runs a diversified BPM business spanning customer experience management, digital transformation and automation, finance and accounting outsourcing, trust and safety, supply chain and operations management, creator economy support, and medical records and litigation support, serving clients across BFSI, healthcare, retail, telecom, technology, travel and utilities. That spread gives the company a revenue base that isn’t dependent on any single industry vertical or a purely voice-based service line.
This power utility mandate adds a large, multi-function enterprise contract to that order pipeline, and importantly deepens the company’s foothold in utilities and critical infrastructure, a sector where customer service work tends to be sticky and scale-driven once a provider is embedded. Layering ResolX’s agentic AI capabilities into the delivery model also helps the company pitch itself to future enterprise clients as a technology-led partner rather than a traditional outsourcing vendor, supporting its stated strategy of converting large mandates into deeper, longer-term relationships.
Industry Context
India’s customer experience outsourcing industry has been one of the fastest growing in the region. The market is estimated to be around $3.86 billion in 2024, and is expected to reach approximately $9 billion by 2030, growing at around 15.2 percent per annum, making it the fastest growing call and contact center outsourcing market in Asia Pacific. India already accounts for 4 per cent of the $97 billion global contact center outsourcing market, with a talent pool of more than 1.4 million CX professionals.
Layered on top of that is the accelerating shift toward AI-enabled service delivery, with industry estimates suggesting AI could handle around half of all CX interactions globally by 2028, and firms already deploying agentic AI tools reporting strong returns on that investment. For a company like One Point One Solutions that has built an in-house agentic AI platform in ResolX, that shift toward technology-led, outcome-oriented customer experience work plays directly into the kind of large, integrated mandates it is now winning from sectors like utilities.
Company Overview
One Point One Solutions Limited is a Navi Mumbai-headquartered, India-listed AI-powered customer experience and enterprise operations company with over 17 years of delivery expertise, operating 10 global delivery centres and employing more than 8,000 professionals across the US, Europe, LATAM and India. With this latest power utility mandate and its ResolX agentic AI platform, the company continues to expand its presence in large, technology-driven enterprise engagements beyond its traditional BPM base.